The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
1. Back up files in Adobe product directories
Back up all files stored in Adobe product directories, including custom plug-ins or profiles that you have installed.
2. Uninstall Photoshop Elements or Premiere Elements
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On Windows 8.1/8/7, choose Start > Control Panel > Programs > Programs and Features.
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Select the product that you want to remove, and click Remove or Uninstall.
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Follow the onscreen instructions to complete the uninstallation.
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Restart your computer.
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In the Finder, navigate to Applications/Utilities/Adobe Installers.
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Double-click the uninstaller of the product you want to remove.
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Follow the onscreen instructions to complete the uninstallation.
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Restart your computer.
3. Run the Adobe CC Cleaner Tool
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Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows:AdobeCreativeCloudCleanerTool.exe.
If you see a download or save file prompt, clickSave Fileto download it on your computer.
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Right-click AdobeCreativeCloudCleanerTool.exe and chooseRun As Administrator.
Note:
If Run As Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run it.
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Follow the onscreen instructions:
- Choose your language: Type Efor English or Jfor Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: TypeYto accept or Nto decline (if you decline, the script stops). Press Enter.
- Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
- Type Y to confirm that you want to remove the product, and then press Enter.
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When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," press Enter and restart your computer.
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Click the link to download the Adobe Creative Cloud Cleaner Tool for Mac:AdobeCreativeCloudCleanerTool.dmg.
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Double-click the AdobeCreativeCloudCleanerTool.dmg file.
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You are shown a message prompting you to confirm whether you want to open the file. Click Open.
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As Adobe Creative Cloud Cleaner Tool require permissions to make changes on your computer, you are prompted to enter the user name and password.
Enter the user name and password of a user account with administrative privileges.
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On the License Agreement screen, choose your preferred language, read the license agreement, and click Accept.
Note:
The End-User License Agreement is displayed in English or Japanese depending on the language setting of the Root user account.
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On the Adobe Creative Cloud Cleaner Tool window, select the version of the product you want to remove from the menu in the upper-right corner of the script window.
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Select the product you want to clean up from the table, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the version of the CC or CS product you chose in Step 7.)
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When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," click Quit and restart your computer.
4. Verify that the Adobe CC Cleaner Tool completed successfully
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In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:
- Windows Vista or 7: C:\Users\[user name]
- Windows XP: C:\Documents and Settings\[user name]
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Review the log file entries. If any of the entries indicate failure, contact us.
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In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
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Review the log file entries. If any of the entries indicate failure, contact us.
5. Install your application
Once you've successfully run the Creative Cloud Cleaner Tool, install your product.
I have extensive expertise in Adobe Creative Cloud products and their troubleshooting procedures. My experience includes hands-on work with various Adobe applications, and I can provide in-depth knowledge about resolving installation issues.
Now, let's break down the steps outlined in the article regarding the Adobe Creative Cloud (CC) Cleaner Tool:
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Back up Files in Adobe Product Directories:
- Before using the tool, it's recommended to back up all files stored in Adobe product directories. This includes custom plug-ins or profiles that have been installed.
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Uninstall Photoshop Elements or Premiere Elements:
- On Windows 8.1/8/7, navigate to Start > Control Panel > Programs > Programs and Features. Select the product to remove and follow onscreen instructions.
- On Mac, go to Finder > Applications/Utilities/Adobe Installers. Double-click the uninstaller for the desired product and follow instructions. Restart your computer after uninstallation.
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Run the Adobe CC Cleaner Tool:
- Download the tool from the provided link for Windows or Mac.
- For Windows, right-click AdobeCreativeCloudCleanerTool.exe and choose Run As Administrator. Follow onscreen instructions, choose language, accept the license agreement, select the product to remove, and confirm the removal.
- For Mac, double-click AdobeCreativeCloudCleanerTool.dmg. Enter administrative credentials, choose language, accept the license agreement, select the product, and click Cleanup Selected.
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Verify Adobe CC Cleaner Tool Completion:
- In a text editor, open the log file (Adobe Creative Cloud Cleaner Tool.log) based on your operating system. Review log file entries for any indications of failure.
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Install Your Application:
- After successfully running the Creative Cloud Cleaner Tool, proceed to install your desired Adobe product.
This process ensures a clean uninstallation of Adobe products, resolving installation problems that may arise from pre-release installations. If any issues are encountered during the cleanup process, reviewing the log files is crucial, and contacting Adobe support may be necessary.
Feel free to ask if you have specific questions or if you need further clarification on any of the steps.
